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• For wireless earphones: Clean the contact points (copper pins) of your earphones with a soft dry cloth.
• Blow into the case to remove any dust.
• Plug your case with your earphones in it to charge them.
• Download your product's user manual to verify that you have done the follow the instructions correctly.
• If the problem persists, please contact us.

For the induction charging to work, the wireless charger must be plugged with its cable to a wall charger or computer.
Then place the back of the case on the charger to start charging. If the problem persists, please feel free to contact us.

Not all computers are equipped with the Bluetooth technology. Some computers may detect Bluetooth devices without being able to connect to them. Check that your device is equipped with this technology directly from the manufacturer. If not, we suggest you equip it with a latest generation Bluetooth receiver to allow you to connect your wireless audio device to your computer.

• Remove (forget on iOS) the device from the Bluetooth list of your smarpthone, tablet or computer.
• Fully charge your device (case with earphones in it for wireless earphones).
• Download your product user manual.
• Follow the reset procedure. If the problem persists, please contact us.

• Fully charge your device (case with earphones in it for wireless earphones).
• Take the earphones out and put them back in the case.
• Close the case by clapping the lid firmly. The LEDs will turn off after a few moments.
• If the problem persists, please contact us.

• Fully charge your device (case with earphones in it for wireless earphones).
• Download your product user manual.
• Follow the start-up procedure.
• If you encounter any problems, please feel free to contact us.

• Fully charge your device (case with earphones in it for wireless earphones).
• Download your product user manual.
• Follow the reset procedure.
• Turn up the sound on your smartphone, tablet or computer.
• If the problem persists on your headphones then they are faulty. Please go to "Product return" in our FAQ to proceed with an exchange.

• Fully charge your product.
• Download your product user manual to understand the touch operation of your device.
• If you have a sensing problem, please follow the reset procedure.
• Check the touch area.
• If the problem persists, your earpiece is malfunctioning. Please go to the "Product Return" section of our FAQ to make an exchange.

• Charge the case with the earphones in it for at least 2 hours.
• Download the instructions to reset your earphones.
• Open the case and remove the earphone that does not work.
• Touch the touch-sensitive part of the earphone not for at least 10 seconds.
• If there is no sound, then this indicates that the earphone is malfunctioning. Please go to the "Product Return" section of our FAQ to make an exchange.

Once the order is confirmed, we do not guarantee that you will be able to change the name or the delivery address. Please contact our customer service department (SAV) to inform us of the changes to be made. We will then tell you how to proceed.

Make your choice of items. Click on the basket. Add your coupon code in the insert, checking beforehand its validity period. Click on "Confirm".

All prices are in Euros and include VAT and eco-tax.

• Check that you have copied your credit card information correctly, in particular your name, which must be entered in capital letters and without accents.
• Check that your account has sufficient funds.
• Check your internet connection. It sometimes happens that a payment is refused following a micro-cut of your internet connection. In this case, we invite you to try again to confirm your order.
If the problem persists, please contact us.

We use the secure payment of banks. Your credit card number is only transmitted to the banking sites and not to our servers. This guarantees you a risk-free transaction.

All our products are guaranteed for two years. Shipping costs to our service center are at your expense.

In most cases you cannot buy a product that is not in stock, as we update it daily. However, it happens that some products are out of stock in our warehouse. In all cases, you will be informed of this shortage and we will offer you a delivery delay or a similar item as a replacement.
We leave you free to choose to keep the order, change it or simply cancel it without charge.

You have the possibility to pay with the following payment methods:
– PayPal
– Credit card (Visa, Mastercard, credit card). The online payment goes through the secure Systempay platform of the Banque Populaire. Your order will be processed immediately upon receipt of payment. We only accept payment in Euro and we only deliver in France.

Shipping costs are calculated according to the geographical area to be delivered and the weight of the package. The cost of delivery is free when your order is over 49€.

We deliver only in Metropolitan France (including Corsica).

Please position your headphone or earphones correctly. In fact, a badly worn headphone or earphones can reduce sound quality and volume.
From the your application or device settings you can adjust the bass and treble by activating the equalizer. We recommend changing these settings to boost your sound experience. Follow us on our social media to learn more.

• To maintain great performances from your device, please use the original charging cable provided in the packaging.
• The use of a powerful charger (for a tablet for example) is dangerous for our products. Indeed, it can cause the overheating of the battery and reduce its lifespand. We advise you to connect our products to the USB port of your computer. Otherwise, you can buy a charger and make sure that its power is suitable for our products.
• For our wireless earphones, please put them back in their case correctly and close the case to turn them off. If they are not stored and still connected to your device, they will discharge.
• If you notice a malfunction that is not related to the misuse of your device, please contact the customer service of your store or e-commerce site to proceed to an exchange.

Choosing a product without testing it first can be a headache. We have therefore created a favorites page on our website so you can compare all the products that interest you. We advise you to choose your product according to your use and expectations. You can easily find on Youtube different product tests to give you a precise idea of the different specifications of our products.

Please always use a soft, dry cloth when cleaning your devices. Follow us on Instagram for all the cleaning methods we recommend based on our devices.

• Long listening sessions at high volume can damage the user's ear and cause hearing problems.
• We advise you not to exceed 7 hours of listening per day. We also advise you to take at least one break every 10 minutes to take care of your ears.

Follow us on social media to learn about our latest news and tips to improve the longevity and performance of your product.

In accordance with the GDPR you can decide to enable or disable cookies on our site. On your first visit, you can either accept or reject cookies. To rectify your choice, please clear your browser data and refresh the page.

Ryght will not sell your information. The sol purpose of your information is to process your orders. You can delete or modify your personal information from your customer area.

• By subscribing to Ryght, you do not subscribe to any other newsletters other than those from Ryght.
• You can unsubscribe from our newsletter by simply clicking the "unsubscribe" button on the last email you received.

Under Law No. 78-17 of January 6, 1978, relating to data, files and freedoms, the information you are asked are necessary to process your registration and are intended for the services of ryght.com. You can delete or rectify your personal information from your customer area.

We run contests on our social networks to celebrate different events (Valentine's Day, Christmas, new product releases, etc.). Follow us to participate and try to win one of our Ryght products.

Every year we organize private sales to let you enjoy our products at very low prices. Follow us on our social networks and subscribe to our newsletter to be informed as soon as a sale is launched at one of our partners.

Subscribe to our newsletter to receive advice on the use of your audio products and to be informed of news, events and promotions.

We sign contracts and pay our retail business partners to process returns of purchased products in their stores. Please go directly to your store with your receipt or bill to ask for a refund or reimbursement.

We sign contracts and pay our e-tail business partners to process returns of purchased products on their websites. Please contact the customer service department of the website where you purchased your product directly to request an exchange or refund.

All our products are guaranteed for two years. Transportation to our service center is at your expense.
Contact our after-sales service via our contact form and specify your name, your order number and your order date to allow us to process your request more quickly. We will answer you as soon as possible.

If you are not happy with our product or it does not work properly, you can send it back 2 weeks after your purchase to Veepee. Please go to personal account and contact the client's service.
2 weeks after your purchase, please contact our after-sales service via our contact form and specify your name, your order number and your order date to allow us to process your request more quickly. We will answer you as soon as possible.